FAQ (Frequently Asked Questions)

What is HCI Jewelry known for?
HCI Jewelry specializes in handcrafted jewelry, offering a wide range of unique and elegant designs made from high-quality materials.
Do you offer custom jewelry designs?
Yes, we do! If you have a specific design in mind, please contact us, and our team will work with you to create a one-of-a-kind piece.
What materials do you use in your jewelry?
We use premium materials such as sterling silver, gold, gemstones, and high-quality beads to craft our jewelry. Each piece is designed for durability and elegance.
How do I know my ring size?
The most reliable method for determining ring size is to learn from a jeweler or silversmith. When determining the size according to the diameter or circumference circulating on the internet, 80% of the time it is wrong.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location.
How long does shipping take?
Shipping times depend on your location and the shipping method you select at checkout. Domestic orders typically arrive within 5–7 business days, while international orders may take 10–14 business days.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery for unused and unworn items. Please review our Return Policy for more details.
What should I do if my jewelry is damaged during shipping?
If your jewelry arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as per our policy.
How can I care for my jewelry?
To maintain the shine and quality of your jewelry, store it in a dry place, avoid exposure to chemicals, and clean it regularly with a soft cloth. Refer to our Jewelry Care Guide [link to guide] for detailed instructions.

How can I contact HCI Jewelry?

You can reach us via:

Contact Form: Our Contact Page

Email: [email protected]

WhatsApp: Click here to message us on WhatsApp

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Feel free to send us a message anytime, and we’ll get back to you as soon as possible!